The Collect Group is looking for an enthusiastic, resilient, reliable person to join the Customer Service team. Working as part of a team, you will be responsible for all aspects of Customer Service including onboarding, offering support with parcel tracking, dealing with claims and returns, and objection handling. Tasks will be allocated on a rota basis with a shared responsibility across the team.
An essential part of the Customer Service Adviser role is to possess excellent organisational skills, pay attention to detail and be solution focussed. Applicants must have a confident, polite, and professional written and telephone manner, have excellent communication skills and accurate written English skills. The ability to handle objections and deal with client complaints in a confident manner is essential. The Customer Service Adviser must have the ability to work in a fast-paced environment and respond well to change.
Following full training, the Customer Service Adviser must be competent in our internal bespoke software and systems and Partner platform systems.
Customer Service Advisers will be measured on both the quality and quantity of output to ensure we are delivering excellent client experience with maximum efficiency.
Quality of responses and interaction will be assessed through the auditing of written and verbal exchanges with internal and external clients, customers, and stakeholders. Quantity of output will be measured against set targets and KPI’s such as response deadlines and resolutions via internal reporting.
The Collect Group was established over 10 years ago, trading until recently as Low Cost Parcels, and is expanding its operations in multiple areas across the UK during 2022. We specialise in Collections from small to medium businesses. Creating solutions to take the hassle out of parcels, The Collect Group is a national company with a local feel specialising in software-first logistics to best serve SMEs and online sellers across the country.
Job Types: Full-time, Permanent
Salary: £20,000.00 per year
Regular cleaning of communal surfaces
Apply by emailing your CV and a brief covering letter outlining why you feel you would be suitable for the
role to email@example.com.. Best of luck!